We understand the urgent need to take care of customers, but Puffco directly handles all support claims and warranties for analytical purposes. In the event that there is a quality issue, Puffco needs to inspect the original defective part to pinpoint the issue.
If you need help with your Puffco, you can visit www.puffco.com/warranty. This link will lead you to a site to fill out your warranty claim and give the Puffco support team the necessary information they need to troubleshoot and find a solution for your product needs.
After a warranty claim has been submitted, you will receive an automated response with a specific ticket number pertaining to your case for tracking purposes. You may forward this to us to help expedite your claim.
Customers may also refer to the Puffco support page for basic troubleshooting and how-to videos, https://www.puffco.com/pages/support.
Thank you for understanding and have a great day.
Get in touch with Mi-One® Brands
Customer Service Hours:
Mon - Fri 8AM - 5PM (AZT)
Email us at support@mipod.com
Call us at 1-800-768-9982
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