PROBLEM
If your Mi-pod indication light is working but no vapor is coming out upon inhale/draw you are likely experiencing a connection issue. With some troubleshooting you can get your device working again.
Your device will do the following in this situation:
- Light up upon inhale but produce no vapor
- Charge or indicate a full charge when connected to a charging source
- Turn on/off when pressing the power button
REASON
This issue can occur if the two-gold spring loaded contacts inside your device are not cleaned. Another possible reason can be the two gold contacts are pushed in a hair while in their packaging stopping the proper connection to take place inside of the device
TROUBLESHOOTING
The following troubleshooting steps can help to fix this problem:
Check that your device is on: Turn your device on with 5 quick clicks. For troubleshooting turn your device on and off two times. Do the same 5 quick clicks to turn the device off.
Check the inside of your device: Remove your refillable pod. Look at the bottom of your pod to make sure it still has the silicon grommet. If no, the air channel will not seal so the device will not work. Next you want to clean both of the contact pins on the inside of your device. Pocket lint, dirt, juice and other materials can prevent a proper connection. A Q-tip dipped in rubbing alcohol works well for this cleaning process.
Manipulate your pins: The pins in the inside of the device can be manipulated slightly with a clean q-top. Gently push on the pins just a bit to make sure they are not stuck or off center because that could prevent the device form making a connection with the pro pods, also if they are not springy then your device may need to be replaced.
If these tips do not resolve the issue with your device, please follow this link to begin your warranty claim: https://mipod.com/pages/device-registration
Get in touch with Mi-One® Brands
Customer Service Hours:
Mon - Fri 8AM - 5PM (AZT)
Email us at support@mipod.com
Call us at 1-800-768-9982
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