Exchange and Refund policy
If there is an issue with your purchase at Smokingvapor.com, you can call or email us and we'll guide you through our processes. Returns must be done within 30 days from the date you purchased it.
Once the product is received, we will issue you a refund back to the card used in the original order, minus a 15% restocking fee. We highly suggest adding insurance to your package when shipping back to us.
Unfortunately, there are certain items we can’t accept as a return due to FDA Regulation.
- Opened and used juice
- Products that were not purchased on Smokingvapor.com
- Opened and used devices/accessories
- Shipping Fees
You will be responsible for shipping the product back to us.
When the returned items are received, a customer service representative will give you a call to clarify what items you would like to exchange for and place your order with you over the phone. You will only be responsible for the remaining amount of an item that is not of equal value. Standard shipping fee will be applied to all orders less than $49.99.
Smoking Vapor Return Mailing Address is:
4908 E McDowell Road STE 100
Phoenix, Arizona 85008