We understand you are getting an AVS mismatch error and here's a couple reasons why:
We are lumped under Tobacco Sales (a high-risk business). If the address that your bank has on file does not match exactly (if you are writing Street instead of 'St' or capitalizing a letter that is not capitalized) the card issuing bank will decline the transaction immediately. In addition to this, if it is a Capital One Card. Capital One has a company policy to not allow ANY transactions to go through for electronic cigarettes.
If you happen to be using a MasterCard, we highly recommend calling your bank to ensure they are not putting a security hold on the transaction. As mentioned before the products intended for purchase are considered Tobacco Sales and can cause a high-risk flags with the bank.
We are unable to push the sale through on our end and this is an issue that will need to be discussed with your bank.
If you have any further questions, please feel free to reach to us. Our contact information is below
Get in touch with Mi-One® Brands
Customer Service Hours:
Mon - Fri 8AM - 5PM (AZT)
Email us at support@mipod.com
Call us at 1-800-768-9982
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