We understand how urgent it must be for you to submit a warranty request after taking the necessary troubleshooting steps with a damaged device. Mi-One Brands customer support wants to make this process as easy and smooth as possible to provide the best vaping experience.
Here is what you should do.
Contact a customer support agent via email, phone, Facebook Messenger, or Instagram. We will gather your information and asses the problem. A warranty email will be sent to you and a ticket for service will be created in our system.
The whole warranty process takes about 7-10 business days this includes shipping and delivery. Our agents answer emails within the first 24 hours, this makes for a very fast process.
Please expect to show proof of purchase when going through this warranty. It is advisable that you keep your receipt from purchase.