Knowledge base

• Domestic Shipping 4
  • 1. Smoking Vapor
    2. Customer Help
    3. Shipping Questions
  • Help Center Agent 2
  • February 07, 2019 21:09
  for free shipping. Free shipping will be an option when selecting your shipping method, with a valid purchase. Free shipping
• International Shipping Rules -1
  • 1. Smoking Vapor
    2. Customer Help
    3. Shipping Questions
  • Help Center Agent 2
  • March 18, 2019 18:32
  International Shipping: Due to US Customs & Regulations, any online orders placed at www.mipod.com cannot be shipped outside
• When will my Order ship? -9
  • 1. Smoking Vapor
    2. Customer Help
    3. Shipping Questions
  • Help Center Agent 2
  • February 07, 2019 21:19
  online at mipod.com, your order will typically process and ship within 48-72 business hours. Orders placed on Friday After
• States Banned Shipping E-Cigs 2
  • 1. Smoking Vapor
    2. Customer Help
    3. Shipping Questions
  • Chris R.
  • March 03, 2021 20:29
  links for each state so you can review your states laws. Shipping Ban Utah: https://le.utah.gov/~2015/bills/static/HB0415
• Lost or Damaged Shipments
  • 1. Smoking Vapor
    2. Customer Help
    3. Shipping Questions
  • Help Center Agent 2
  • February 07, 2019 20:35
  email from Guide with a link to file a shipping issue. You can also file a shipping issue on Guide’s app or via the web here
• Guide Package Protection -1
  • 1. Smoking Vapor
    2. Customer Help
    3. Shipping Questions
  • Chris R.
  • June 09, 2021 22:05
  email from Guide with a link to file a shipping issue. You can also file a shipping issue on Guide’s app or via the web here
• Exchange and Refund policy -1
  • 1. Smoking Vapor
    2. Customer Help
    3. Account Help
  • Help Center Agent 2
  • February 08, 2019 17:55
  we do not refund any shipping fee’s. We highly suggest adding insurance to your package when shipping back to us. Exchanges
• How to Submit a 420-Product Warranty Request
  • 1. Smoking Vapor
    2. Product Help
    3. 420 Products
  • Help Center Agent 2
  • February 07, 2019 23:41
  warranty process takes about 7-10 business days this includes shipping and delivery. Our agents answer emails within the first
• BlueCheck Verify©
  • 1. Smoking Vapor
    2. Customer Help
    3. Account Help
  • Help Center Agent 2
  • February 07, 2019 21:08
  they can verify all this info with your name, email, and shipping address using public records. If for some reason they are
• Mi-One Account Guide
  • 1. Smoking Vapor
    2. Customer Help
    3. Account Help
  • Help Center Agent 2
  • February 07, 2019 20:55
  dollar spent Free 2-Day shipping on all orders **Every customer receives free flat rate shipping on orders over $50**